About the role

As an Account Manager – Payments, you will be the primary point of contact for our iGaming clients. You will play a hands-on role in ensuring smooth integrations, optimizing performance, and driving long-term relationships across our network. This is a high-impact position that blends commercial, technical, and operational responsibilities.

This position will require to be professional, proactive and client based approach as the role includes regular client engagement, performance analysis, cross-functional collaboration, and a focus on identifying new opportunities to activate payment services and features. Also, you will be the main point of contact between our clients and the company: supporting and providing daily support and representing Alea in all the major events we attend during the year.

Responsabilities:

Client Relationship Management:

• Act as the primary point of contact for a portfolio of Alea's group clients operating within iGaming industry, building strong relationships to foster trust and long-term collaboration.
• Support and coordinate the technical and commercial integration of new payment methods.
• Guide clients in fully utilizing Alea’s Payments Dashboard and Business Intelligence (BI) tools to monitor performance and improve payment conversion.
• Conduct regular check-in calls (bi-weekly or monthly) and lead Quarterly Business Reviews (QBRs) to assess KPIs, address pain points, and explore growth opportunities.
• Share updates on regulatory changes, security enhancements, and product innovations to ensure clients are aligned with industry best practices.
• Work closely with the Head of Payments on product strategy and commercial roadmap.
• Resolve issues related to payment processing, reconciliation, or service levels
• Maintain up-to-date documentation and ensure proper internal knowledge sharing.
• Collaborate with tech, compliance, and support teams to ensure operational excellence
• Ability to develop business across Europe, Latin America and other key regions.

Administrative Responsibilities:

• Review and validate monthly transaction billing and payment processing fees; promptly address any discrepancies in collaboration with the Finance team.
• Keep client documentation and CRM systems up to date with current payment methods, fee structures, discounts, and service levels.
• Monitor and escalate payment-related support tickets to ensure timely resolution and client satisfaction.
• Document client workflows, integration setups, and account-specific processes for internal reference and continuity.
• Align weekly priorities with client needs and business performance indicators to maintain a proactive approach.

Upselling & Client Growth:

• Identify and execute opportunities to activate new payment methods (e.g., digital wallets, bank transfers) or regions based on client business models.

  Promote adoption of breakthrough features and products by collaborating with the product, integration and other relevant departments. 

• Drive strategic initiatives to grow Alea’s footprint within each account, increasing service usage, client satisfaction, and revenue

Qualifications

• Proven experience in account management, client relationship management, or a similar role, ideally within a SaaS, tech, or iGaming environment.
• English proficient.
• Strong data analysis skills, with the ability to interpret client metrics and recommend improvements.
• Excellent communication skills, both written and verbal, with the ability to lead client meetings, demos, and QBRs effectively.
• Strong organisational skills, with attention to detail in managing invoicing, support tickets, and client feedback.
• Experience with managing multiple clients and prioritising tasks effectively.
• Self-motivated and proactive in identifying opportunities to improve client satisfaction and business growth

What We Offer

• A competitive salary package based on your experience.
• An impressive benefits package, focused on our culture of integral health that includes medical insurance, gym with personal trainer, sauna and hyperbaric chamber, and fresh fruit every day.
• Tax-advantageous wage benefit: Meal card, transport package and other measures such as childcare allowance.
• Discount on Veg it (vegan meals) to order your lunch at the office.
• Flexible start and finish times.
• Reduced working hours in August.
• 23 holidays plus 3 extra days at disposal
• Hybrid Work Model.
• English classes
• Parking benefit for those who live outside of Barcelona.
• And what we are very proud of, you will join a young, motivated and powerful team with a great team culture. As it’s not all work, we maintain the team spirit with team building events, parties and workshops where you can enjoy our achievements. When you leave in the afternoon, you can join our paddle tennis games near the office.